Cosmic Connections

Refund Policy

At Cosmic Connections, we strive to provide the highest quality services to our valued customers. This refund policy outlines the terms and conditions governing refunds for session-based payments. Please read this policy carefully before booking a session with us. By using our services, you agree to comply with this refund policy.

  1. Session Payments

a. Payment Terms: Our services are provided on a session-by-session basis, and payment is due at the time of booking. The session fee is determined based on the type and duration of the session, as specified on our website or communicated to you directly.

b. Cancellation Policy: If you need to cancel or reschedule your session, we kindly request that you provide us with at least [insert notice period] notice prior to the scheduled session time. Failure to provide sufficient notice may result in a cancellation fee or forfeiture of the session fee, as described below.

  1. Refund Eligibility

a. Cancellation with Sufficient Notice: If you cancel your session with sufficient notice as specified in our cancellation policy, you may be eligible for a full or partial refund of the session fee, depending on the circumstances and our discretion. Refunds will be issued using the original method of payment.

b. No-Show or Late Cancellation: If you fail to attend a scheduled session or cancel with insufficient notice, you may not be eligible for a refund. In such cases, the session fee will be forfeited as a cancellation fee to compensate for the time reserved for you and the inability to offer the session to other clients.

c. Unsatisfactory Service: We strive to provide exceptional services; however, if you are dissatisfied with your session, please contact us to discuss your concerns. Refunds for unsatisfactory services will be considered on a case-by-case basis, and we will work with you to find a satisfactory resolution.

  1. Refund Process

a. Requesting a Refund: To request a refund, please contact us via [contact email] and provide the relevant details, including your name, session date and time, and the reason for the refund request. We will review your request and respond to you in a timely manner.

b. Refund Decisions: All refund decisions will be made at our sole discretion, taking into consideration the circumstances, our cancellation policy, and any applicable laws or regulations.

c. Processing Time: If your refund request is approved, we will process the refund within [insert number of days] from the date of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

  1. Non-Refundable Fees

a. Service Charges: Please note that any service charges or transaction fees imposed by third-party payment processors are non-refundable.

b. Gift Vouchers: Gift vouchers or prepaid session packages purchased from Cosmic Connections are non-refundable but may be transferable with prior agreement.

  1. Changes to this Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes.

If you have any questions or concerns about our refund policy, please contact us. We will be happy to assist you.

Thank you for choosing Cosmic Connections for your sessions!

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